Central Pets is a veterinary prescription and compounding service designed to make pet medication access simpler for pet owners, vets, mobile vets, and veterinary clinics. We support the supply of prescription veterinary medicines, veterinary-only medicines, and compounded preparations where a valid prescription has been provided by a registered veterinarian.

Orders placed through Central Pets are reviewed and dispensed by Central Labs Compounding Pharmacy, the licensed pharmacy responsible for prescription assessment, dispensing, compounding where required, labelling, and pharmacist oversight.

No. Central Pets is not a veterinary clinic and does not replace your veterinarian. Your veterinarian remains responsible for examining your pet, diagnosing the condition, deciding whether medication is appropriate, and issuing the prescription.

Yes. Prescription veterinary medicines can only be supplied when we receive a valid prescription from a registered veterinarian.

A valid veterinary prescription should generally include: the prescribing veterinarian's name and clinic details, the date the prescription was issued, the pet owner's details, the animal's name and species, the medicine name, strength and dosage form, directions for use, quantity to be supplied, number of repeats if any, and the veterinarian's signature.

Yes. You can upload a clear photo or scan of your prescription using the Upload Prescription option.

In some cases, the original prescription may be required before supply or before repeats can be dispensed. If this applies to your order, our team will let you know.

We can review prescriptions issued by registered Australian veterinarians. The prescription must be valid, complete, and appropriate for dispensing.

You may place an order or enquiry, but prescription medication cannot be dispensed until a valid prescription has been received, reviewed, and accepted by the pharmacy.

No. We cannot change the medicine, strength, dose, frequency, or directions without approval from the prescribing veterinarian.

We can provide pharmacy support about medication supply, storage, and administration instructions. We do not diagnose conditions or replace veterinary advice.

1. Select the required medication or service. 2. Upload your prescription. 3. Complete your order details. 4. Our pharmacy team reviews the prescription. 5. If approved, the medication is dispensed and prepared for collection or delivery.

The pharmacy team will review it to confirm it is valid, complete, and able to be dispensed.

If the prescription image is incomplete or unreadable, we may ask you to upload a clearer copy. This may delay dispensing.

Yes. Vets and clinics can send prescriptions directly to Central Pets or upload them through our veterinary prescription pathway.

We help by offering: direct prescription upload pathways, dispensing support, compounded preparations, delivery options, repeat medication workflows, and reduced stockholding pressure.

Yes. Vets can upload or send prescriptions directly for a patient.

Yes. Central Pets supports a lighter workflow by allowing prescriptions to be referred directly to the pharmacy.

We are developing a dedicated veterinary access pathway with clinic login and faster repeat workflows.

No. Central Pets is designed to work with vets, not around them.

Veterinary compounding involves preparing a customised medicine when a commercially available product is unsuitable or unavailable.

When a commercial product is unavailable, a different strength is required, or a pet cannot tolerate a particular dosage form.

No. Compounded medicines are individually prepared for a specific patient and prescription.

Yes. Delivery options may be available depending on the medication, location, and storage requirements.

Collection may be available. Please wait for confirmation before attending for collection.

Timing depends on prescription completeness, stock availability, and whether compounding is required.

Contact us before placing the order. For emergencies, contact your veterinarian or an emergency veterinary hospital.

Yes, if authorised on the prescription and still valid.

Only if the prescription includes available repeats and remains valid.

We are working toward repeat workflow support. For now, please check your prescription label.

Payment may be taken when you place the order, but medicines cannot be supplied until the prescription is reviewed.

We will contact you and the order may be held, adjusted, cancelled, or refunded.

Generally no, unless required under Australian Consumer Law or where there has been an error.

Check the label carefully. Confirm your pet's name, medicine name, strength, directions, storage instructions, and expiry date.

Follow the storage instructions on the label. Some medicines require refrigeration or protection from light.

Stop and seek veterinary advice promptly. For emergencies, contact your vet or an emergency hospital immediately.

Central Labs is the licensed pharmacy responsible for dispensing. Prescription and patient information must be shared to process your order.

Pet owner details, pet details, prescription details, vet details, and order and delivery information.

Yes. We handle information in accordance with our privacy obligations.

For order, dispensing, or delivery questions, contact Central Pets. For medical questions, contact your veterinarian.

Veterinary clinics can contact Central Pets for prescription upload support, referral pathways, and compounded medicine requests.